FAQs for our Kids School Holiday Clubs

Are you OFSTED registered?

Yes, currently at our Hastings venue.

Hastings Ark Alexandra William Parker Campus Ofsted Registration Number: 2817137.
Ofsted Tenterden registration in progress

Can I make changes or cancel my booking?

Changes we will do our best to adjust your booking to an alternative day, however, this cannot always be possible.

Cancellations are possible at no extra cost up to 15 days before the day you wish to change. 14 days or less will incur an admin charge of £10 per day per child. No changes or cancellations can be made within a 24-hour period.

Can my child be grouped in the same group as a particular friend?

We will do our best to group children in the same group as friends wherever possible, however, we believe camp is the perfect place to make new friends and our activity leaders will help support this.

Final decisions on groupings will be made by the onsite Camp Manager.

Do you accept Childcare Vouchers?

Yes, you can make a booking using the following schemes via ‘Poncho Pay’ at the checkout.

Care4
Co-operative
Computershare
Edenred
Fideliti
Gemelli
Government tax free scheme
Sodexo
Wider Plan (formerly Kiddivoucher)

Do you accept children who are not toilet trained?

We ask that all children attending our camps are fully toilet trained.

We understand that accidents happen, so if your child needs an extra set of clothes from time to time, we ask that you provide them and speak with one of the onsite team.

It's my child's first day, what can we expect?

You can expect to be greeted by one of our friendly camp activity leaders to get signed in and see what the plan is for the day. Children will then be taken to their group’s base area and introduced to everyone. Children will then play some ice breaker games to get settled in and begin their Boom Active Camps day!

My child needs extra support, can they still attend camp?

Unfortunately, we are unable to provide any form of one-to-one support for individuals as standard practice. However, we aim to be as inclusive as possible, so if your child does require 1-1 support, please get in touch with head office to discuss this further. In the interest of other children and our camp staff, we ask that you disclose any type of behavioural support for your child in advance of attending camp so we can cater for their needs.

What ages do you cater for?

Boom Active Camps cater for children aged 5 -11 (Year 6 ).

What happens if it rains?

We plan indoor and outside activity areas.

What if my child doesn't know anyone else at camp?

No problem! Many of our children are joining us for the first time so our activity leaders make sure to introduce everyone in the group and help them get settled in. Boom Active Camps is all about making new friends and having new experiences.

What happens if my child has an accident or becomes ill whilst at camp?

Accidents are recorded on an ‘Accident Form’ which you will be shown and asked to sign during collection. If there is a serious or concerning accident or injury, you will be contacted by the Camp Manager. If your child becomes ill at camp, the first aider and Camp manager will monitor them and get in touch with you when necessary so please make sure all contact details are accurate.

What if my child requires medication during camp?

For any medication during the camp day, you will need to complete an administration of medication form. You can find the administration of medication form here, please complete this and hand it to our staff upon your arrival.

What should my child wear?

Every child should wear appropriate clothing for the sports and creative activities they will be participating in, this includes appropriate footwear. Please also pack a sun hat and jacket.

What time should I drop off /pick up my child at a camp?

Drop off in the morning 8.30am – 9am
Collection at the end of the day 3.30pm – 4pm

All children must be signed in and out by responsible adult, we are unable to sign your children in until 8.30am each day so please don’t arrive any earlier.

If the adult collecting at the end of the day is different you must inform the member of staff when you sign in that morning (a password maybe asked for).

Where do I drop off /pick up my child at a camp?

Hastings / Bexhill / Tenterden: Parking is located outside the venues, when you arrive at the venue head to the main entrance look out for the Boom Active welcome desk. Our staff who will be wearing their Boom Active uniform. Drop off and pick up will be at this point every day unless told otherwise.

Will you provide lunch for my child?

No, please provide your child with a packed lunch and a refillable drinks bottle at all venues.
Note; we do not have access to fridges at our venues to store lunches so please take this into consideration.
Note; we are a nut free club and ask that you respect this when preparing your child’s food.

Will my child be with children of the same age?

Yes, the groups will depend on the number of children attending on the day but the typical age groups.